I want to include an add-on in my reward, how can I do so?
There are two ways to do this:
1: You can select your reward, then add to your pledge amount the value of your add-on. In the post-campaign survey you will confirm your add-ons’ selection.
2: when we send you the survey at the end of the campaign, you can include the add-on to your reward. If you had pledged enough to cover your add-on value, you will be good to go. If your pledge amount does not suffice for your reward and add-on, you will get the chance to increase your pledge amount.
Last updated: July 21, 2019 05:18
What size of waste bags do I need for my Snapbag?
A small (4-5 gallons) standard waste bag fits perfectly in Snapbag (like the ones you would use for an office or a bedroom bin).
Last updated: July 15, 2019 14:44
How can I select the color of my Snapbag?
When the campaign ends, we will send you a survey in which you will confirm your order information including your Snapbag color.
Last updated: July 15, 2019 14:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.